What is the most appropriate rationale for implementing TQM? Provide a short example
Explain how Five-S can help an organization in pursuit of TQM. Provide a short example.
Why is human error often an incomplete root cause? Provide a short example.
Assume that you are siding with the VP of operations. List the arguments for implementing TQM.
What approach would you use to get the operation back to normal?
How does this case illustrate the need to constantly review the status quo and ask “Why?”